How can we know that the responses are trustworthy?
The responses are collated from, and restricted to, existing resources tied to government bodies or trusted caregiver websites. Some examples are caregiver guides and information from AIC, Dementia Singapore, MOH, SingHealth, Caregivers Alliance, Homage, and Jaga-Me.
For specific guided paths, such as subsidy eligibility or personalised daycare options, we rigorously check all in-built information and paths. CareCompass also incorporates Google reviews of dementia daycare centres and ranks them accordingly in the interface as a first-cut measure of general trustworthiness.
The conversational assistant is fine-tuned using a retrieval-augmented generation (RAG) framework on these resources, with in-built heuristics to ensure it prioritises and adheres to content from these trusted datasets.
How does this compare to general information online or tools like ChatGPT?
A typical general chatbot tends to give broad, generic overviews, and lacks suggested prompts, guided steps, and value-added features.
CareCompass provides bite-sized, curated options in a local Singapore context, based on user profiles and tailored to each caregiver's needs and preferences.
Beyond information, CareCompass also offers suggested use areas, such as making caregivers aware of subsidies, actionable steps, such as applying for subsidies, and other value-added features, such as tracking the status of a subsidy application.
The eventual aim is for CareCompass to become a handy "360 co-pilot" for caregivers, assisting them across the many contexts of caregiving.
Does CareCompass give medical, legal, or financial advice?
No. CareCompass is an information and navigation aid to help caregivers find services, subsidies, and resources more easily. It does not provide medical, legal, or financial advice, and it is not a substitute for professional consultation.
For decisions about care, health, eligibility, or finances, please verify with the relevant professional, agency, or service provider before acting.
Patients usually aren't eligible for subsidies at dementia daycare centres unless they go through AIC. How does CareCompass connect them to such services?
Currently, some caregivers contact dementia daycare services proactively without going through AIC. Several of our interviewees did, and found the personalised search useful.
We have also spoken with AIC and received initial positive feedback that CareCompass addresses a pressing need for many caregivers. Should AIC become an eventual partner, CareCompass could be integrated as an AIC offering to help streamline the subsidy application process.
Is CareCompass free to use?
Yes, completely free. We know caregiving already carries a financial burden, and we want this to be a tool that helps rather than adds to it. CareCompass is funded and supported by our partners, including Open Government Products and better.sg.
Do I need an account to use it?
No. You can use CareCompass and browse the full catalogue of schemes and daycare and home care services in Singapore without signing up.
Creating an account is optional, and lets you get personalised recommendations and save your searches to your profile.
What areas of Singapore does CareCompass cover?
CareCompass covers services and schemes across Singapore, island-wide.
Is my information private and secure?
We take your privacy seriously. We collect only what is needed to provide the service, protect it with appropriate security measures, and we do not sell your personal data.
For full details, see our Privacy Policy.
What information does CareCompass collect?
Depending on how you use CareCompass, this may include basic technical information such as browser type and pages visited, the details you enter to get personalised help such as a care recipient's living situation or household income for subsidy checks, and anything you send us directly such as an email or newsletter sign-up.
The full list, and how each is used, is set out in our Privacy Policy.
Are my conversations used to train AI models?
No. Your conversations are not used to train or fine-tune AI models.
To generate responses, what you type is sent to OpenAI for processing. Chat logs in CareCompass are deleted after 180 days. See our Privacy Policy for more detail.
How do I access, correct, or delete my data?
You can access and update your information in your profile at any time. If you delete your account, your personal data is deleted with it.
For any other request, or to withdraw consent, contact us at carecompass.bfg@gmail.com.