This document is available in English only.
This Privacy Policy (the "Policy") describes how CareCompass ("we", "us", or "our") collects, uses, protects, and shares your personal data when you use our website and application at carecompass.sg and my.carecompass.sg (together, the "Platform"). We handle personal data in line with Singapore's Personal Data Protection Act (PDPA).
Information we collect
Depending on how you use the Platform, we may collect:
- Technical information such as your IP address, browser type and operating system, the pages you visit, and the date and time of access;
- Information you provide to receive personalised help, for example a care recipient's living situation, household income, or care needs entered for subsidy checks and service recommendations;
- Account information, if you choose to create an account, including your saved searches and bookmarks;
- Information you send us directly through contact links or when subscribing to our newsletter, such as your email address.
You can use CareCompass without creating an account. An account is optional, and enables personalised recommendations and saved searches.
Information about the person you care for
To give personalised recommendations, you may enter information about the person you care for, such as their living situation, household income, or wellbeing check-ins. Please share only what is needed, and only where you are comfortable doing so on their behalf. You can delete this information at any time from your profile.
How we use your information
We use personal data only for the purposes for which it was collected, including to:
- Provide and personalise CareCompass's guidance, subsidy matching, and service recommendations;
- Respond to your enquiries and requests;
- Understand and improve how the Platform is used;
- Send you updates or newsletters, where you have chosen to receive them. You may unsubscribe at any time;
- Comply with applicable laws and regulations.
Artificial intelligence
CareCompass uses AI to answer questions and generate recommendations. To do this, the text you enter is sent to OpenAI for processing, which may take place outside Singapore.
Your conversations are not used to train or fine-tune AI models. OpenAI may retain inputs for a limited period for its own operational and safety purposes, in line with its terms as an API provider.
Cookies and analytics
We use PostHog to understand how the Platform is used, and Vercel's analytics and infrastructure to serve and monitor the site, so we can improve CareCompass for caregivers. We also use Sentry to detect and diagnose technical errors. We do not use analytics to identify you personally, and we do not sell your data.
How we protect your information
We take reasonable and appropriate measures to protect personal data from unauthorised access, use, alteration, or disclosure, using industry-standard security technologies and procedures. Access to accounts is managed through authenticated sign-in. However, no method of transmission or storage is completely secure.
How long we keep your information
We keep your account information for as long as your account is active. If you delete your account, your personal data is deleted with it. Chat logs are deleted after 180 days. Where we no longer need data, we delete or anonymise it.
Sharing your information
We do not sell your personal data. We share it only with the service providers that make CareCompass work:
- OpenAI, to process your questions and generate responses;
- Clerk, to manage sign-in and account authentication;
- Vercel, to host the Platform;
- Amazon Web Services, to host our database;
- OneMap and Google Maps, to find services near you and estimate travel times;
- PostHog, to understand how the Platform is used;
- Sentry, to detect and diagnose technical errors.
Some of these providers process data outside Singapore. We may also disclose data to government authorities or law enforcement where required by law.
Your rights
You have the right to access and correct your personal data, to withdraw consent to its collection, use, or disclosure, and to request its deletion, subject to legal or operational requirements. You can access and update much of your information directly in your profile. For other requests, contact us below.
Contact us
If you have any questions about this Policy, wish to exercise your rights, or want to raise a concern about how we handle your data, please contact us at carecompass.bfg@gmail.com.
Changes to this Policy
We may update this Policy from time to time. Any changes will be posted on the Platform, and where appropriate we will notify you. Please review this Policy periodically.
